Free UK Delivery on orders over £49.99* Details

International Delivery

Working with our international partners
Fed-Ex: We are pleased to say, that despite all the difficulties thrown up by the restrictions associated with Covid-19, Fedex are still offering their priority service to most destinations worldwide. This is a premium service provided by FedEx complete with end to end tracking so you will be updated at every stage along the journey. Fed-Ex have imposed a surcharge on this service, but Dicoshop is absorbing this extra cost and is not passing it on to our customers.
CURRENTLY SUSPENDED International Airmail: Unfortunately following advice from Royal Mail, we have regrettably made the decision to withdraw International Airmail as a delivery option for the immediate future as a result of the Covid-19 outbreak. Royal Mail have advised us that due to restrictions imposed by many countries, they are experiencing logistical issues causing significant delays to their international deliveries. We feel therefore that we have been left with no alternative but to remove this delivery option. We will continue to evaluate the situation and will re-instate it as soon as we are confident that normal delivery timescales can be met.

Dicoshop prides itself on providing exceptional customer service online, just as we do in our stores. You can find helpful and useful information on these pages, and you can always take a look at what other customers have said about us on our Customer Comments page.

If you need any further questions answering, please just call our helpful Customer Service team on (+34) 911067429 or email us at support@dicoshop.com.

Alternatively you can find all the relevant details on our Terms and Conditions page.

Overseas Delivery

Upon receipt of a valid order you will receive an email confirmation with an order number and details of the items that you have ordered. At Dicoshop we aim to despatch your goods the same working day, or failing that the following working day, and you will receive an email confirming the order has been dispatched. Orders received over the weekend (after midday on Friday) will be dispatched the following Monday.

Standard orders are sent using Royal Mail's International Standard service in association with their international partners. This is a very reliable service and you will receive your order within 1-2 weeks of dispatch. If you have still not received your order within this time, we ask you to check at your local postal office in case the parcel has been left there if you were out when they attempted delivery. On rare occasions it might take slightly longer for a parcel to be delivered if there is a delay at customs.

If your order is dispatched using FedEx Express Priority this will take either 1-3 working days (USA/Europe) or 2-5 working days (Worldwide) from the dispatch date and will require a signature on arrival. You can track your order online, please email the customer service department on support@dicoshop.com and they will be able to provide you with the tracking number you will need to track your order with FedEx Express Priority

We cannot be held responsible for any customs taxes and charges which you may be charged, please contact customs and excise for further details.

Postage and Packing Charges for international pricing details.

International Delivery

For international delivery, shipping price varies with spend. Fast, signed-for courier delivery by FedEx Express Priority is also available to international destinations.

North America

Our North America delivery region includes the United States of America and Canada

Order Product Value Standard International Price FedEx Priority Delivery Price
up to £10.00 £7.99 £17.99
£10.01 - £25.00 £9.99 £19.99
£25.01 - £50.00 £16.99 £22.99
£50.01 - £75.00 £24.99 £27.99
£75.01-£100.00 £29.99 £34.99
£100.01-£200.00 Not Available £39.99
Over £200.00 Not Available £44.99

Europe

European delivery is split into two regions - European Union and Rest of Europe. Please see below for full details of country categorisation.

Order Product Value European Union Rest of Europe
Standard International Price FedEx Priority Delivery Price Standard International Price FedEx Priority Delivery Price
up to £10.00 £4.99 £19.99 £6.99 £19.99
£10.01 - £25.00 £7.99 £24.99 £8.99 £24.99
£25.01 - £50.00 £9.99 £29.99 £10.99 £29.99
£50.01 - £75.00 £14.99 £34.99 £15.99 £34.99
£75.01 - £100.00 £19.99 £39.99 £24.99 £39.99
£100.01 - £200.00 Not available £49.99 Not available £49.99
Over £200.00 Not available £54.99 Not available £54.99

For delivery purposes, the European Union region includes the following 28 EU member states and European ministates:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Vatican City

Rest of Europe includes Turkey and non-EU European countries:
Albania, Andorra, Belarus, Bosnia and Herzegovina, Faroe Islands, Greenland, Iceland, Liechtenstein, Macedonia, Moldova, Montenegro, Norway, San Marino, Serbia, Switzerland, Turkey

Australasia & Far East

Order Product Value Standard International Price FedEx Priority Delivery Price
up to £10.00 £7.99 £24.99
£10.01 - £25.00 £9.99 £29.99
£25.01 - £50.00 £16.99 £39.99
£50.01 - £75.00 £29.99 £49.99
£75.01-£100.00 £39.99 £54.99
£100.01-£200.00 Not Available £59.99
Over £200.00 Not Available £69.99

Australasia & Far East includes:
Australia, Cambodia, China, Hong Kong, Japan, Korea (Republic of), Lao PDR, Macao, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand, Timor-Leste, Vietnam

Rest of World

Product Order Value Standard International Price FedEx Priority Delivery Price
up to £10.00 £7.99 £29.99
£10.01 - £25.00 £9.99 £39.99
£25.01 - £50.00 £16.99 £49.99
£50.01 - £75.00 £29.99 £59.99
£75.01 - £100.00 £39.99 £69.99
£100.01 - £200.00 Not Available £79.99
Over £200.00 Not Available £89.99

International delivery - exemptions, taxes and surcharges

The customer takes responsibility for payment of all duties, taxes and customs charges pertaining to their order.

If the customer is unable to or refuses to accept a parcel (except where it is damaged or faulty), the customer will be responsible for any customs fees or delivery charges incurred by us. Any charges will be deducted from any goods refund.

Extremely rarely, in the event of unusually heavy or oversized orders going to overseas destinations, our shipping tariffs will prove insufficient to cover our costs. In which case we will contact you and request that you pay a postage surcharge to equal our specific shipping costs for your order. Should you choose not to pay that surcharge we will refund your payment in full and cancel your order. Should we receive no reply to this request we will hold your order for seven days and then refund your payment in full and cancel your order.

Please note - orders to China, Hong Kong & Taiwan must be sent via FedEx Express and must be below £100 in value

Due to strict import regulations, we are only able to send orders below £100 to China and its provinces unless an Importer Customs Registration code is provided. All orders must therefore be sent via our FedEx service.

Please note - we cannot send orders to Russia, Ukraine or Indonesia

Due to Russian custom authorities rejecting all imports to private addresses we have been forced to suspend services to the Russian Federation.

Unfortunately we have been forced to stop sending parcels to Ukraine and Indonesia due to the high occurrence of fraudulent transactions originating from addresses in these countries.

Due to international sanctions or operational issues, we are also unable to ship to Libya, Somalia, Syria, Venezuela or Yemen at this time.

To our many valued customers from these countries, we can only apologise for any inconvenience. Obviously we regret the loss of your business with us, and we are sorry to have to disappoint you. We hope you understand.